Terms and Conditions roll96 – Complete Platform Usage Guide

By accessing, registering for, or using any part of the roll96 platform — whether through the official website, mobile app, or any other channel provided by roll96 — you hereby confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions.

These terms take effect from the date you first register an account or use roll96 services, whichever is earlier. In the event of any conflict between a translated version and the original Malay version, the original Malay version shall prevail.

Roll96 reserves the right to update these Terms and Conditions at any time. All updates will be communicated via a notice on the platform. Continued use of the platform following such updates constitutes your acceptance of the changes made.

To access the full range of roll96 services, you are required to register a personal account. During registration, you must provide accurate, complete, and up-to-date information including your full name, phone number, email address, and any other requested details.

• Each individual is permitted to register only one (1) account only. Holding more than one account is a serious violation and may result in all related accounts being suspended and balances withdrawn.
• You must be at least at least 18 years of age at the time of registration. roll96 reserves the right to request age verification documents at any time.
• Your account is for your personal use only and may not be transferred, sold, or shared with any other party.
• Roll96 reserves the right to reject registration applications or close existing accounts without providing a reason, at the platform's absolute discretion.
• All information provided during registration must match valid identity documents. False information may result in immediate account termination.

Identity verification (KYC — Know Your Customer) may be required before your first withdrawal or when transaction amounts reach a certain threshold. Documents that may be requested include your national ID, bank statement, or proof of current address.

Roll96 offers a variety of convenient and secure deposit methods for members in Malaysia, including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, and USDT crypto. All deposits are processed instantly upon confirmation from the payment provider.

• Minimum and maximum deposit amounts vary depending on the chosen payment method. Please check the Deposit for the latest information.
• All deposits must be made using a payment method registered in the member's own name. Third-party deposits are not accepted and will be returned or forfeited.
• Roll96 does not charge any processing fees for deposits; however, your payment provider may impose their own fees beyond roll96's control.
• If a deposit does not appear in your account within the expected timeframe, please contact our 24/7 support team with proof of transaction for immediate investigation.
• Roll96 reserves the right to decline or delay any deposit that raises reasonable suspicion of fraud or money laundering activity.

Roll96 members are entitled to withdraw their wins at any time, subject to the following conditions established to ensure platform security and compliance:

• Withdrawals will be processed to the same payment method used for your deposit or to a Malaysia bank account registered in your own name.
• Minimum withdrawal amounts and processing times vary by method. Generally, FPX and DuitNow withdrawals are processed within 15 minutes to 24 hours.
• All applicable bonus rollover (wagering) requirements must be fully completed before a withdrawal can be processed. Balances subject to rollover requirements cannot be withdrawn until those requirements are met.
• Roll96 reserves the right to request additional KYC document verification before approving withdrawals that exceed a certain threshold or in cases deemed to require review.
• Any withdrawal attempt involving suspicious activity will be temporarily blocked for investigation and reported to the relevant authorities if necessary.

If you encounter any issues with a withdrawal, the roll96 customer support team operates 24 hours a day, 7 days a week and is ready to resolve your issue quickly and efficiently.

Roll96 offers a wide range of attractive bonuses and promotions for new and loyal members, including a welcome bonus, weekly cashback, slot rebates, and a loyalty programme. All offers are subject to specific terms stated on the Promotions.

• Each bonus carries its own rollover (wagering requirement) that must be met before any wins from that bonus can be withdrawn.
• Bonuses cannot be directly converted to cash unless the specified rollover requirements have been completed.
• Each promotion may be claimed once per member unless otherwise explicitly stated in that promotion's terms.
• Roll96 reserves the right to void bonuses and associated wins if any abuse is detected, including the use of duplicate accounts, hedge betting, or manipulation of bonus conditions.
• Unused bonuses will expire automatically at the end of their validity period without any compensation.
• Roll96 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice.

All games available at roll96 — including Live Casino, video slots, Sports Betting, fish shooting, and game shows — are subject to game rules specific to each category. Players are responsible for understanding the rules of each game before placing any bets.

• The outcome of all software-based games is determined by an independently audited and certified Random Number Generator (RNG). Game results are final and cannot be contested.
• In the event of a technical disruption or system failure during an active game round, roll96 reserves the right to void that round and return the bet to the player's account.
• Confirmed bets cannot be changed or cancelled. Please review all betting details before final confirmation.
• For Sports Betting, outcomes will be determined based on the official results of competitions from recognised sports governing bodies. roll96 reserves the right to take time to verify results before payouts are made.

Your account security is a shared responsibility between you and roll96. The platform invests in high-grade security infrastructure including 256-bit SSL encryption, two-factor authentication (2FA), and a round-the-clock suspicious activity monitoring system.

• You are fully responsible for keeping your username and password confidential. Never share your login details with anyone, including family members.
• Use a strong and unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols. Change your password regularly for optimal security.
• Enable two-factor authentication (2FA) in your account settings for an additional layer of protection against unauthorized access.
• If you suspect your account has been accessed without authorisation, contact the roll96 support team immediately to request a temporary account freeze.
• Roll96 will never ask for your password or sensitive information via email, live chat, or any other communication channel. Be cautious of any communication requesting such details.

To protect the integrity of the platform and ensure a fair experience for all members, roll96 enforces strict prohibitions against the following conduct:

• Fraud & Forgery: Providing false information, forging identity documents, or engaging in any form of deception while using the platform.
• Money Laundering: Using the roll96 platform to process proceeds from illegal activities or to conceal the origin of funds.
• Bonus Abuse: Opening multiple accounts, using false identities, or colluding with other players to unfairly exploit the bonus system.
• Use of Bots & Automated Software: Using any software, bot, script, or automated tool to play, analyze, or place bets automatically without authorization.
• Collusion: Colluding with other players in Live Casino games or betting to gain an unfair advantage over other players.
• Hacking & Bug Exploitation: Attempting to hack the roll96 system, exploit technical bugs, or take advantage of platform vulnerabilities for unauthorized gain.

Violation of any of the above prohibitions may result in immediate account suspension or termination, forfeiture of all related balances and wins, and appropriate legal action in accordance with applicable laws.

Roll96 strives to ensure the platform operates without disruption at all times; however, there are certain limitations on platform liability that every member should be aware of:

• Roll96 is not liable for any losses arising from internet service disruptions, player hardware failures, or circumstances beyond our control (force majeure) that affect access to the platform.
• The platform does not guarantee that its services will always be available without interruption, free of errors, or that they will meet all technical requirements of every player.
• Roll96's maximum total liability to any member under any circumstances is limited to the net deposit amount made by that member in the 30 days preceding the claim.
• Roll96 is not liable for any indirect losses, loss of profits, loss of data, or damages arising from the use of or inability to use the platform.

Roll96 takes the protection of your personal data seriously. All information collected is used solely for account management, transaction processing, legal compliance, and service improvement purposes. Your data will not be sold or shared with third parties without your consent, except as required by law.

By using the roll96 platform, you consent to the collection and processing of your personal data as described in Privacy Policy ours, which forms part of this agreement.

• Roll96 uses 256-bit SSL encryption to protect all data transmitted between your browser and the platform's servers.
• Account data is stored in a secure server environment with strict access controls and continuous monitoring.
• You have the right to request access to, correction of, or deletion of your personal data by contacting the roll96 support team.

Either you or roll96 may terminate the account at any time, subject to the following conditions:

• Termination by Member: You may request account closure at any time by contacting the support team. Prior to closure, all eligible balances will be processed for withdrawal once the relevant conditions have been met.
• Termination by roll96: The platform reserves the right to close your account with reasonable notice if you breach any of the stated terms, or without notice where the breach involves fraud, illegal activity, or a security threat.
• Self-Exclusion: For players who need a break from gaming, a self-exclusion feature is available through account settings. Self-exclusion can be set for a specific period or permanently, as part of roll96's commitment to Responsible Gaming.
• Upon account termination due to a breach of terms, roll96 reserves the right to forfeit all bonuses, bonus wins, and balances associated with the activity that violated those terms.

Roll96 reserves the right to amend, update, or replace these Terms and Conditions at any time in response to operational needs, legal changes, or service improvements. Any amendments will take effect immediately upon being published on the platform unless otherwise stated.

Members will be notified of material changes via a notice on the platform or through their registered email. It is your responsibility to review these Terms and Conditions periodically. Continued use of the platform after changes take effect constitutes acceptance of the amended terms.

If you do not agree with any amendments made, you have the right to close your account by contacting the roll96 support team. Acceptance of the terms is required to continue using all offered services.