At roll96, your privacy is more than an obligation — it is our commitment. We understand that your personal data is a trust that must be taken seriously. This document clearly explains how we collect, use, store, and protect your information at all times.
These are the core principles that underpin every decision we make regarding member data and privacy.
All data transmitted between your device and roll96 servers is protected by 256-bit SSL encryption. No third party can intercept or read your information during transmission.
Your personal data is stored in a server environment secured with multi-layer firewalls, strict access controls, and regular security audits by independent experts.
Roll96 has never and will never sell member personal data to any third party for marketing or commercial purposes. Your data is used only for the purposes for which you have given consent.
You have the right to access, correct, or request deletion of your personal data at any time. The roll96 support team is ready to help you manage your privacy rights with ease.
Roll96 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related legislation in force. We continually update our privacy practices in accordance with legal developments.
We are committed to notifying you of any changes to this policy or security incidents that may affect your data, within the timeframe required by law.
Roll96 collects various types of information from members to ensure the platform operates safely, efficiently, and in compliance with applicable legal requirements in Malaysia. This information is divided into two main categories:
Information You Provide Directly:
Information Collected Automatically:
Every piece of information we collect is used for a clear and lawful purpose. roll96 does not use your data for purposes outside the scope stated below without first obtaining your additional consent.
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Member account management & verification | Name, email, phone number, KYC | Contract performance |
| Deposit & withdrawal processing | Payment details and transaction history | Contract performance |
| Fraud prevention & anti-money laundering | IP, geolocation, transaction patterns | Legal obligation |
| Customer support & complaint resolution | Chat history, emails, account records | Legitimate interests |
| Platform improvement & analytics | Session data, navigation, device | Legitimate interests |
| Marketing & promotional communications | Email, phone number | Member consent |
| Regulatory compliance & government reporting | Identity data, financial transactions | Legal obligation |
You may withdraw consent for marketing communications at any time by contacting our support team or through your account settings. Withdrawing marketing consent does not affect your account's core services.
Roll96 upholds the principle that your personal data is not for sale or arbitrary sharing. However, there are certain situations where we need to share your information with carefully selected third parties:
All third parties that receive roll96 member data are required to comply with data protection standards equal to or higher than those we practise. We do not allow third parties to use your data for their own purposes beyond the permitted scope.
Protecting your data is an operational priority at roll96. We continuously invest in security infrastructure that meets the latest industry standards to keep your information safe at all times.
All communications between your browser or app and roll96 servers are secured with military-grade SSL/TLS encryption. This means that even if someone intercepts your network traffic, the data cannot be read.
Our cybersecurity team monitors all platform activity around the clock to detect and respond to any security threats or suspicious activity in real time.
Members are encouraged to enable 2FA on their accounts as an additional layer of protection. This ensures that even if your password is compromised, no one can log in without the second verification code.
Access to member data within roll96's internal systems is granted only to staff who require it to perform their duties, based on the principle of least privilege.
The roll96 platform undergoes regular independent security audits by certified cybersecurity firms to identify and remediate any vulnerabilities before they can be exploited.
Roll96 uses cookies and similar tracking technologies to enhance your experience on the platform and ensure smooth technical functionality. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the roll96 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and roll96's internal policies, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you have the right to request an immediate correction.
In certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict how we process your data.
To exercise any of the above rights, contact the roll96 customer support team via live chat. We will process your request within 30 business days of receipt, subject to identity verification requirements.
Roll96 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable Malaysian law.
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be re-identified.
Roll96 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, operational requirements, or improvements to our privacy practices. All changes will take effect as follows:
It is your responsibility to review this page periodically. Continued use of the roll96 platform after any Privacy Policy changes take effect will be considered acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist. We are committed to addressing every inquiry seriously and responding within a reasonable timeframe.
You can reach the roll96 Data Privacy Officer via:
If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.